Who We Are
Remote staffing solutions for global insurance businesses
As your outsourced partner, we provide a unique human resource management function. The candidates are employed by us and placed with you. We’re equipped to handle HR, payroll, performance management, training and cultural-alignment, in conjunction with your team structure.
Our Vision
Powering the insurance industry with remote talent
Our goal is to be the world’s most trusted bridge for South African talent – powering global teams with remote skills while creating enhanced operational efficiency and profitability for our clients.
We unlock meaningful, sustainable careers for South Africans – creating jobs that never existed, and value that returns home.
We work at the cutting edge of technology, so our people lead, not follow. We measure success in lives changed, job opportunities created, skills elevated, and value multiplied for our clients.
Our Mission
Unlocking sustainable value with
global talent
We focus on operational excellence, compliance, and cost-effective scalability. And we’re selective about who we work with. We partner only with clients where we can build trust, agility, and shared success.
Powered by an expert team
Working hard behind the scenes
Our powerhouse management team currently spans across 3 continents. With
global networks, a clear understanding of international markets and 25+ years
of industry experience combined, we know the game.
Setting the standard, not chasing scale
Michael leads ICS with a focus on building a beloved business — for clients and proud employees alike. As CEO he orchestrates governance and growth across Australia, the UK and South Africa while protecting quality and culture.
Michael Petersen
Transforming chit-chat into lifelong duets
Drew partners with insurers, brokers, MGAs and underwriting agencies to craft workforce solutions that perform — operationally, commercially and culturally. With deep claims and insurance ops experience, she syncs first and scales second.
Drew Schnehage
Sales Director for Australasia
Global mindset. Local understanding.
Mark leads ICS's international expansion, partnering with UK and European clients to decode their challenges and turn them into compliant, high-impact workforce solutions. Sharp commercial instinct meets operational realism.
Mark Meurer
Sales Director for Europe, the Middle East, and the Caribbean
Making strategy work on the ground
Bernadette is the powerhouse behind ICS delivery, keeping operations humming and standards high. From governance to performance and service quality, she's the captain of precise execution as we grow.
Bernadette Schulze
Finding the right people, not just filling roles
Simonne is the talent treasure-hunter in South Africa, on a mission to find professionals ready to dazzle in the insurance world. Her magic touch is crafting dream teams that perform — and stick around.
Simonne Duncan
Where culture, people and brand meet
Karen leads ICS's brand performance — both behind the scenes and on stage. From employer brand to team spirit and company culture, she keeps ICS authentically people-centric as we expand.
Karen McIntosh
Conversations that turn into partnerships
Grant supports ICS growth across Australia and the UK by starting great conversations and building real connections with brokers and agencies looking to scale smartly.
Grant Schnepel
Curious?
Frequently asked questions
Everything Brokers, Insurers, MGAs and underwriting agencies usually ask
before partnering with ICS.
Where are your team members based?
Our talent is based in South Africa, supporting clients across Australia, New Zealand, the United Kingdom, Europe and the Caribbean. ICS itself operates from hubs in Cape Town, London and Queensland.
How is ICS different from a traditional BPO?
We’re insurance specialists, not generalists. Every candidate is pre-qualified for the role and the culture, and we invest in long-term placements rather than seat-filling. You get a partner that cares about quality and retention.
What roles can you place?
Claims handlers, underwriting assistants, broker support, policy administration, accounts, compliance support and more — across personal, commercial and specialty lines.
How long does it take to start?
Typically 4–6 weeks from intro call to a candidate at their desk, depending on role complexity and your interview cycle.
How do time zones work?
Our South African team comfortably aligns to UK and European business hours, and works staggered shifts to support Australian and New Zealand clients in real time.
What about data security and compliance?
Team members work on secured environments with role-based access. We support GDPR, POPIA and Australian Privacy Principles, and tailor controls to your internal policy.
How is billing handled?
We bill locally in GBP or AUD, with transparent monthly invoicing — no hidden fees and no FX surprises.
What if a placement doesn't work out?
Every placement comes with a probation guarantee. If a fit isn’t right within the agreed window, we replace at no additional cost.
Can we scale up or down?
Yes — start with one role and grow into a full team. Our model is built to flex with seasonality, project work and business growth.
Let's talk
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