Powering the insurance industry with

remote talent.

ICS is a full end-to-end human resource solution. With 25+ years in Insurance we connect brokers,
MGAs and underwriting agencies across the globe with skilled professionals from South Africa — at
cost-effective rates, with a focus on quality and culture fit.

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Cost reduction

Years industry experience

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Growth over last year

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I love working for ICS because of the amazing management team, who are always supportive and ready to help whenever I need assistance. It’s also an environment where I feel comfortable to speak my mind openly and know that my voice is heard and valued.

Krizelle Esterhuizen
Commercial Underwriter
Insure Connect Services

ICS has given me the opportunity to learn and grow on an international level. Working remotely has been a bonus, helping me maintain a healthier work–life balance.

Monica Lerm
Commercial Underwriter
Insure Connect Services

I enjoy working at ICS because the global outsourcing environment keeps me learning every day. It feels good knowing the work we do makes a difference internationally.

Leila Richards
Operations Lead
Insure Connect Services

Global Professionals

Your team, anywhere.

This isn’t traditional offshoring – your ICS professional is embedded into your team.

OUR CLIENTS

Roles We Place

Delivering from day one

We believe success and quality output comes from refining processes and optimising team performance.
We’ve already seen these roles fit seamlessly into our remote working model.

Account handlers

Manage day-to-day servicing of commercial and personal lines accounts — endorsements, mid-term adjustments, certificates of currency, client correspondence and broker support across the policy lifecycle.

Underwriters

Assess risk, rate and quote new business and renewals within delegated authority. Prepare submissions, review loss histories and apply underwriting guidelines for SME and mid-market portfolios.

Policy Administrators

Issue policies, process endorsements, cancellations and renewals in your broking system. Maintain accurate records and ensure documentation matches insurer schedules.

Client Services

First-line client and insurer support via phone and email — certificates, policy queries, document requests and proactive renewal reminders, with handover protocols for complex matters.

Renewals Specialists

Drive renewal retention — pre-renewal questionnaires, market remarketing, comparison schedules and timely client communications to lock in renewals before expiry.

Training & Development

Onboarding pathways, product knowledge modules, broking-system training and ongoing CPD support so offshore teams ramp quickly and stay current with insurer and regulator changes.

Claims Handlers

Triage and progress claims end-to-end — lodgement, insurer liaison, documentation, reserve updates and settlement follow-through across property, motor, liability and specialty classes.

Broker Assistants

Support producing brokers with quote comparisons, submission preparation, insurer follow-ups, invoicing and CRM updates so client-facing teams stay focused on revenue.

Finance & Management Accounts

Bordereaux reconciliation, insurer statements, premium funding, accounts payable/receivable, commission reconciliations and monthly management reporting tailored to broking and underwriting agencies.

Compliance Support

File audits, FSG/SOA checks, complaints register maintenance, breach logging and regulatory reporting support aligned to ASIC RG 146 (AU) or FCA (UK) requirements.

Data Capture & Policy Conversion

Migrate policy data between systems, digitise paper files, clean and standardise client records, and re-key insurer schedules into your broking platform with QA checks.

Recoveries

Pursue third-party and uninsured-loss recoveries — evidence gathering, demand letters, insurer and legal liaison, and structured follow-up to maximise recovered funds.

All candidates are pre-qualified to Australian Tier 1 & Tier 2 standards or UK FCA requirements. We match the right level — junior through senior — to your specific role.

The Productivity Squeeze

Business growth challenges

The insurance industry is struggling to keep up with rising costs, a shrinking talent pool and capacity constraints. Sound familiar?

Productivity is no longer about working harder. It’s
about redesigning how work gets done.

Rising costs & margin pressure

UK and Australian salary inflation keeps squeezing brokerage margins. Onshore hiring — recruitment, super, NI, benefits — climbs relentlessly.

Admin drowning your best people

Senior brokers buried in renewals, data entry and policy admin — instead of focusing on clients and growth.

Talent shortages

Finding qualified insurance professionals locally takes months. Retaining them is harder still. The talent market is tight and getting tighter.

Growth constrained by capacity

You have the pipeline. But hiring and onboarding takes too long and costs too much to scale at the pace the opportunity demands.

Work With Us

Leverage a range of global insurance skills

As your outsourced partner, we handle recruitment, training, succession, compliance, and disciplinary matters–saving you time and significant costs, and allowing you to focus on business growth.

What you get

WHO DO WE WORK WITH?

We currently work with clients in the UK, Australia, the Caribbean, Ireland, and New Zealand, with plans to expand into the Middle East and beyond.

Why South African Talent?

Internationally recognised reputation for friendliness, warmth and strong work ethic
Native English speakers with a neutral accent — easy for UK and Australian clients
Cultural alignment with British and Commonwealth business norms
World-class universities and a deep insurance and finance talent pool
Loyal, long-tenured employees with low attrition rates

Testimonials

What our clients say

Hedron partnered with ICS because they make hiring simple and effective — you select the talent as you would with any other recruitment process, and they handle the heavy lifting. Hedron Network Partner Brokers get qualified insurance professionals working UK hours, seamlessly integrated into their teams, while saving 40–50% versus UK hires.

ICS made the process simple and supportive, providing us with a skilled overseas team that is well-trained and reliable. The quality of candidates exceeded our expectations and they integrated seamlessly into our operations.

We have been really impressed with the quality of candidates provided by ICS. Not only are they highly capable, but they are a pleasure to work with. The team at ICS are incredibly approachable and make the whole process effortless from start to finish. The candidates we have brought on board have already made a noticeable impact on our business.

Working with Insure Connect Services has been a fantastic decision for our business. We initially hired one Account Handler and were so impressed with the quality, professionalism, and seamless integration that we quickly expanded to a second. We've saved costs and seen a noticeable increase in productivity.

Our Process

From brief to start in 4–6 weeks.

Start small. Prove it. Then scale. Our five-step process makes your first offshore placement straightforward.

1 Tell us what you need

Share role type, experience level
and hours. We send tailored CVs
within days.

2 Online interviews

We shortlist and coordinate
video interviews with your
preferred candidates.

3 You choose

Select the candidate who best
fits your team. You stay in full
control.

4 Onboarding & IT

We handle contracts, hardware, IT configuration and compliance. Fully secure.

5 Live & working

Your offshore professional
working your hours, on your
systems, within 4–6 weeks.

Productivity matters more than location

Why businesses opt for remote staff

Lowered costs

Hire experienced offshore staff for up to 70% less than the equivalent local hire — without compromising on quality, output, or compliance standards.

Focus on core tasks

Offload processing, data entry, and follow-ups so brokers can spend their time on strategy, client conversations, and writing more loans.

Scale without limits

Whether you need one assistant or a full back-office pod, we can grow your offshore team in line with your pipeline — no office space required.

Skilled professionals

Tap into a deep pool of university-educated, English-fluent specialists with proven mortgage, finance, and admin experience ready from day one.

Increased flexibility

Scale your team up or down as deal flow shifts. Add hours, change roles, or pivot responsibilities without the cost of local recruitment cycles.

Fewer HR headaches

We handle recruitment, payroll, equipment, IT, leave, and replacements. You get a productive team member; we take care of everything else.

Better customer service

Faster response times, longer support hours, and dedicated capacity mean clients always feel looked after — not stuck in your inbox queue.

Competitive edge

Move faster than competitors still drowning in admin. A leveraged team lets you submit cleaner files, win referrals, and grow market share.

Business continuity

Redundant systems, secure facilities, and backup staffing keep your operations running through illness, holidays, and unexpected disruptions.

Get Started

Ready to build your offshore team?

A 10-30 minute discovery call is all it takes. No sales pressure. 
No commitment. Just a direct conversation with one of our specialists.

Schedule a Discovery Call

Tell us about your requirements — we’ll walk you through the process and discuss how ICS can work for your business.

Talk to our team

Our market specialists are based in your region and understand your
market inside out.