Our Service Offering
We build teams of offshore insurance admin support professionals. Together, we’ll pave the path for business growth.
We offer Tier 1 and Tier 2 administrative staff.
- Policy Administration
- Client Service
- Renewals
- Training and Development
- Claims (Commercial and Personal)
- Underwriting
- Recoveries
- Data Capturing
- Policy systems conversion
- Finance and Management Accounts
- Compliance
9 Benefits of using offshore remote staff
Have you ever wondered why offshoring administrative functions for the insurance industry is popular? Do you want to grow your insurance business? As a business, your primary driver is to increase productivity and profits. The advantages of having an outside source manage specific tasks for insurance businesses are listed here.
1
LOWERED COSTS
Offshoring administrative functions reduce labour and operational expenses. Costs associated with equipment, office space, and salaries are no longer accounted for. Moreover, you do not have to invest in training and technology. We supply the hardware which is used exclusively for your business. . There is no recruitment, supernation, NHI, provident fund contributions, dismissal, or retrenchment costs. We handle that all for you.
2
ACCESS TO SKILLED PROFESSIONALS
ACCESS TO A RANGE OF SKILLED PROFESSIONALS with insurance qualifications relevant to your market. We are a modular business meaning we will recruit according to your budget and needs.
3
ENHANCED CUSTOMER SERVICE
Offshoring administrative functions improve customer service. Outsourcing providers can provide much needed additional customer support. Maintaining the quality of customer service is a must for successful companies.
4
IMPROVED FOCUS ON CORE TASKS
5
INCREASED FLEXIBILITY
This allows broker companies to adapt to changes in compliance and client demands. Insurance businesses enjoy increased flexibility in resource allocation and employment, which is beneficial during seasonal fluctuations.
6
COMPETITIVE EDGE
By adding significant margin to your business, the administrative partnership allows you to pay more for acquisitions, quickly integrate the business into your structure, and scale at a pace to outsmart your competitors, providing a distinct competitive edge.
7
EXPANSION AND SCALE
In a growing market, we focus on attracting talent, training and development, and systems. You focus on growth, and we can scale to match your administrative needs. We focus on what we do best, allowing you to focus on growth.
8
REDUCTION IN STAFF ISSUES
As your outsourced partner, we handle recruitment, training, succession, compliance, and disciplinary matters, saving management time and significant costs and allowing you to focus on business growth.
Data Security is core to ICS offerings
As we operate in a highly regulated industry, data privacy and security is our highest priority. Our staff is a remote workforce operating on your systems, e-mail platform, IT security systems, and policies. We supply each staff member with new hardware to work exclusively on your business. The local South African environment works with the latest data security, firewalls, encryption, and endpoint protection. We conduct regular audits and penetrative tests to keep your data safe.
Data Privacy aims to safeguard personal information from unauthorised access, ensuring that sensitive data such as financial records remain secure. We prioritise data privacy and demonstrate our commitment to protecting personal information and building a reputation for reliability and integrity. All data protection laws and regulations are strictly adhered to, protecting data privacy rights.
As an organisation that handles data, we follow your consent for data collection, use, and sharing, which is documented in our standard operating procedures. Data privacy is not just about protection; it also fuels innovation. When individuals trust their data will be handled responsibly, they willingly share information. The terms data protection and data privacy are often used interchangeably. Data privacy defines who has access to data, while data protection provides tools and policies to restrict access to the data. Compliance regulations help ensure user privacy requests are carried out, and companies are responsible for protecting private user data.
ICS FAQs
ICS operates across time zones to ensure seamless service delivery to Australian businesses. Our service staff in South Africa are aligned with Australian business hours, providing uninterrupted support for all your insurance administration needs. This global setup allows us to offer you competitive rates without compromising service quality. You are billed in Australia in Australian Dollars (AUD) for your convenience and to avoid any currency conversion concerns.
Our staff accesses your system and e-mail platform via a remote work environment. All data remains securely on your premises.
ICS takes data protection seriously and employs an end-to-end data security solution. Our security measures are based on the principles of POPIA in South Africa and the Privacy Act 1988 in Australia. This includes data encryption in transit and at rest, regular security audits, compliance checks, and staff training on data protection. We also have robust incident response plans to mitigate potential data breaches.
Absolutely. Because we work on your systems and no data is ever removed, your data always remains yours.
ICS staff are highly qualified and experienced in all aspects of insurance, including but not limited to Corporate, Commercial, retail, specialist, policy management, administration, and claims management. Our team comprises professionals with extensive insurance industry knowledge, ensuring they can provide expert support tailored to your needs. There is also a range from junior (years of experience) to senior, and we match the right people to the role.
ICS offers prospective clients a trial period to experience our services first-hand. This allows you to evaluate our capabilities and ensure our services align with your business needs before committing. Please contact our sales team for more information on how to set up a trial.
We have a master agreement with your business; you pay a monthly agreed cost based on the staff utilised. We employ the staff and handle all labour relations, recruitment, and training. You can add or remove staff by giving one month’s notice per position, providing flexibility to add or remove staff according to your business requirements without the risk.
ICS aims to make the termination process as straightforward as possible. Our contracts detail the termination process, notice period, and any applicable terms to ensure a smooth transition.
ICS is committed to maintaining the highest compliance standards with all relevant insurance industry regulations in Australia and South Africa. All our staff are qualified to advise in either Tier 1 or Tier 2 in Aus. We regularly update our processes and training programs to align with the latest regulatory changes and conduct periodic audits to ensure ongoing compliance. Our compliance team works diligently to monitor and implement necessary adjustments to our operations, ensuring we meet or exceed industry standards.
We offer comprehensive support for any technical issues or inquiries. Our dedicated support team is available during Australian business hours, with options for emergency support outside these hours. We provide multiple channels for support, ensuring you can reach us most conveniently.